Difficult Conversations: holding the room when stakes are high

Drag each term onto its matching definition.

• Able to say hard things without humiliation; built by handling difficult conversations, not avoiding them

  drop a term here
• Ask, Mirror, Paraphrase, Prime — listening moves in order

  drop a term here
• Masking/avoiding/withdrawing OR controlling/labeling/attacking — both leave the pool

  drop a term here
• The working space where information, opinions, and feelings combine; bigger pool, better decisions

  drop a term here
• Genuine, intense, robust — trades short-term comfort for long-term truth

  drop a term here