First Things First: the planned and the unplanned

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• Urgent + Unplanned: someone else's emergency; decline, delegate, or defer

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• If it isn't a clear yes, it's a clear no; less, but better

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• 80% of output from 20% of causes; identify the 20% (Pareto 1896)

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• The second axis; mostly externally imposed; objective

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• Planned = on a written SMART goal; Unplanned = not. Objective check.

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