DefinitionThe practical move for surfacing interests: keep asking "why is that important to you?" until the other party reaches the actual goal underneath. The first answer is almost never the real one. "I want the Saturday" → why → "because the brothers will all be there" → why → "because I want them to see the charity drive matters" → why → "because I'm trying to recover momentum after last year's low turnout." Now you have something to work with. Now you can probably build a Win-Win.
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