DefinitionThe published practice for the moment when the phone rings: ask two questions before any other. (1) What does he actually need? (Not what he asks for; what he actually needs.) (2) Is what I'm about to give the thing that helps him become more able, or the thing that helps him stay where he is? The published warning: charity that takes the brother's dignity is not charity. Greenleaf's published test from servant leadership applies: do those served grow as persons, become more autonomous, more likely to themselves serve?
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